I sold a PS5 game on eBay and shipped it via DHL with tracking. The package didn’t initially arrive with the buyer, so they opened an eBay case. I added the tracking number, but the case was ultimately decided against me.In parallel, I filed an inquiry with DHL. More than a month later, I’ve now received confirmation from DHL that the package was delivered. So the buyer did receive the game.My problem: I can no longer appeal at eBay and I’m not getting any money. DHL also won’t pay any compensat...

Hello @preiswaert , thank you very much for your post. As I can see, the buyer received a goodwill refund from us on April 24, 2026. This was not deducted from your balance, and you did not receive a defect for it either. @perfect-sally thanks for the tag. Best regards Elke

Buyer has received the goods, but I still haven't gotten any money – what should I do? | Members help members

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Buyer has received the goods, but I still haven't gotten any money – what should I do? | Members help members | eBay Germany