Buyer has goods and money | Members help members

bojnico · 2026-01-12T23:15:29.484000Z

Hello,Does anyone maybe know anything about this?I sold something in December. I stated a 2-day processing time, but I only handed it over to DHL on the 3rd day. (I'm mentioning it separately because it's relevant in a moment)The shipping label was bought directly through eBay. In the tracking, nothing happened after the 2nd day. 2 days later, the buyer opened a case because of an item not received. However, eBay then paused the case on its own for a few days, since it was obviously on the way and it was busy anyway shortly before Christmas. I then submitted an inquiry request to DHL. But before any answer came, eBay refunded the buyer. I filed an appeal and was asked to provide proof that I had sent the package to the correct address. A photo of the DHL receipt, when it was sent, and the purchase of the shipping label through eBay were not enough, though, and the buyer got their money back. Then an email from DHL came saying that the package had been delivered 2 days ago. It had been on the way for 2 1/2 weeks..After that I contacted eBay. First I spoke on the phone with a completely friendly eBay employee, who later transferred me to a colleague. She then told me that it was my own fault because I had not shipped the item within the 2-day deadline, but only on the 3rd day..The buyer now has the money + the item. I have nothing and also -6.19€ that were charged to me for the shipping label.Has anyone ever had a similar case?

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