Buyer does not pick up item from parcel locker | Members help members

abracollect · 2026-03-14T15:18:26.711000Z

Hi, I have a buyer whom I suspect changed his mind about the purchase after he had already paid and the package was on its way. Since the guy doesn’t respond to questions, the situation is pretty clear to me. I know that right now I can’t do anything other than wait until the package comes back to me — but then what? In this case I’d simply issue a refund for the purchase price minus the shipping costs. But what happens if the buyer also cancels the purchase on top of that? Would the full purchase amount then be refunded again? Of course I definitely do not want that. What is the correct course of action for me here?

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Buyer does not pick up item from parcel locker | Members help members | eBay Germany