Buyer does not pick up the package | Members help members

anharr_4590 · 2025-12-12T11:21:50.620000Z

I’m a private seller and sold an item that was going viral at the time. Shipped after 3 days to the specified address (a DHL branch). There, the item just sat for a week and has now been sent back to me. So far I haven’t heard anything from the buyer, but I’m assuming she wants her money back, since the same item is now available two weeks later for quite a bit less. As a private seller, do I just have to accept that and then resell the item for €100 less?And should I bring it up with the buyer or just store the item and wait until she gets in touch? How long does buyer protection apply if the parcel was never marked as delivered?

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Buyer does not pick up the package | Members help members | eBay Germany