Buyer does not agree with the refund | Members help members

moni-4711 · 2025-12-10T07:40:13.585000Z

Good morning,I sold an item (31737738855839). While packing it, I unfortunately noticed that it is not in working order. One watch no longer worked, the battery was replaced, the watch worked briefly, but then it stopped again. After shaking it a bit, it worked again....Hm what to do? I then decided to inform the buyer about this defect and cancel the purchase. There’s no point in sending out a defective item (works one time / doesn’t the next) anyway. It would probably just end up being returned by the buyer.To prevent that, I sent the buyer a message via eBay and refunded the money in full. Phew, I thought that’s how you do it.... The buyer has now sent me a message accusing me of lying, that I probably have a bidder who paid more .... and is threatening me with a lawyer. But that is not the case, it is as I described it, I just wanted to avoid trouble because the item is not in working order.Could you please take a look at the message I received from the buyer. What is the legal situation now? And honestly, as aggressively as the buyer is acting now, I no longer want to do business with him and would prefer to block him from further purchases. I also had to find out that this buyer had already bought the item from me a few weeks ago, but then simply did not pay. This whole thing doesn’t sit right with me; we’re talking about 30.00€I think he is already threatening quite massively, saying he is no longer my friend.... wants to report me to eBay, wants to involve a lawyer .... if I do not hand over the defective item now. Could you please give me some advice on how I should handle this correctly now? Thank you very much for your supportBest regards

Discussions

Buyer does not agree with the refund | Members help members | eBay Germany