HelloI have a question: a buyer bought a Funko Pop figure from me a few days ago and today opened a case because the figure arrived damaged.She also sent me photos; the tail came off the back *the two missing horns were already like that, and that was also mentioned in the description.I messaged the person to ask whether the tail couldn’t just be put back on, because nothing there seems broken off, and it worked too, the tail would be back on and the figure looks like before.However, she still w...

Yes, you have to accept that and also pay for the return shipping! And refund after receiving it back.If you don’t do that, eBay will handle it for you, you could end up losing both money and goods, and on top of that you’ll get a defect on your account.And you should think about whether with nearly 290 active listings you really are the private seller you claim to be! Cease-and-desist letters are expensive!

Buyer wants to return item because it's broken | Members help members

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Buyer wants to return item because it's broken | Members help members | eBay Germany