Buyer reports a defect that does not exist | Members help members

maxi23000 · 2025-12-17T06:52:18.090000Z

Hello, as I do every two years, I sold my iPhone; after receiving it, the buyer reported a defect, saying the USB-C port was worn out and the charging cable wouldn’t stay in. I then said the iPhone worked perfectly for me. After a long back and forth, I had it sent back to me. When it arrived, I unboxed it directly in a video, used an original charging cable, and sure enough I can lift the iPhone by the cable and it holds. The buyer now wants his money back because he trusts his own eyes more than my video evidence, but legally I’m in the right, aren’t I? We’re no longer talking about a defect, so the claim for reimbursement also falls away in a private sale; everything has been recorded on video

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Buyer reports a defect that does not exist | Members help members | eBay Germany