Buyer reports non-delivered item only after 3 weeks | Members help members

puppeliza · 2026-04-25T16:27:59.542000Z

Hello, as a private seller I am generally not liable for loss in the mail, provided the goods were properly packaged and handed over to the shipping provider. Under § 447 BGB, the shipping risk in private sales passes to the buyer. The buyer must pay the purchase price, even if the package never arrives.Ebay ignores this provision.The buyer stated on Ebay that he had been sick and in hospital for 3 weeks and was neither able nor willing to ask his neighbors about the whereabouts of the goods.As the recipient of the goods, I have a statutory duty to cooperate and take care of mail that arrives while I am away. Clearly, that was not the case here.Does Ebay have the right to refund the buyer the money??

Discussions

Buyer reports non-delivered item only after 3 weeks | Members help members | eBay Germany