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Buyer is no longer responding
Hello, a buyer ordered an item for pickup about a week ago. They seem to have paid, but now they’re no longer responding to arrange a pickup appointment. They’re not replying to or reacting to my messages. What can I do now? Is there any way to contact eBay directly about this? I can only find the chatbot, which absolutely doesn’t understand my issue!
1 comment
perfect-sally
Mentor2 weeks agoWhy would you have to contact ebay about that?
And what does "apparently paid" mean? Was it paid or not? You’d have to know that clearly because ebay would inform you about it.
If it’s paid and the buyer doesn’t get in touch, then I’d just cancel the purchase and refund it.