Hello everyone, I sold a sewing machine via eBay and shipped it with Hermes (Parcel L).The sewing machine was in the original case, additionally wrapped completely in bubble wrap, and the shipping box was padded out so there were no empty spaces. The box was undamaged when shipped. Unfortunately, I didn’t take any pictures before shipping. The buyer is now saying the machine arrived damaged (case broken, parts fallen off, machine not functioning). However, there was apparently no...

Hello @mondinin , many thanks for your post. Your buyer has already provided appropriate proof of the damage to the item. We cannot judge what happened to it during transit or how the damage occurred. Therefore, I recommend that you either provide your buyer with a free return label within the settlement period or agree with them on a possible partial refund, so that they do not end up involving eBay and we decide the case. Then it can בהחלט happen that the buyer is allowed to k...

Buyer reports shipping damage – no external damage to the box – what should be done? | Members help members

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