Hello, I have the problem that the buyer has paid for the item, but unfortunately he has neither confirmed nor not confirmed receipt of the goods.As long as neither of the two happens, the payment process doesn’t continue, and the AI can’t help either.Is there still a customer hotline by phone?

Hello @mraral-m0z6wqs9uk - I’d also like to chime in here, as no earlier payment release takes place if fake tracking numbers are stored on eBay. Please make it a habit from now on to always send your sales with a tracking number and enter it on eBay on the shipping day. For shipping labels purchased through the eBay shipping platform, the tracking numbers are entered automatically. This protects you in case of problems (eBay seller protection) and you offer buyers a great shoppin...

Buyer reports neither delivered nor received | Members help members

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Buyer reports neither delivered nor received | Members help members | eBay Germany