Buyer misuses returns | Members help members

bremphan · 2026-01-09T13:12:59.179000Z

Hello,I could use your advice here.I sold 11 Game Boy games.The buyer is now complaining about the item. He says that 4 games don't save.I would like to make it clear that all the games – including the save function – were tested immediately before shipping and were working perfectly at that time. Accordingly, there was no defect at the time of shipping.In my view, the issue is most likely due to the games possibly having been tested too soon after transport in very low outdoor temperatures. Electronic components can react differently temporarily in severe cold or without sufficient acclimatization to room temperature and may have been damaged, especially older games.The sequence of events described also seems unusual to me, especially with regard to the short period between delivery and the first complaint. There were about 20 minutes between delivery and the complaint. How can you even test 11 games in that time?

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