Buyer return case closed because the seller opened a new case? | Members help members

ben-witt · 2026-01-10T13:16:11.349000Z

Hello,I, as the buyer, requested a return through eBay Buyer Protection because the item is badly damaged. The seller then opened a new case within the 3-day deadline, and in my case it now says the following: "This return was closed on Jan 10 because the seller opened a case."Does that mean my return case was closed on January 10, so that I now no longer have any way to continue pursuing this return?I can't respond to the seller's case opening. Maybe there's someone here who could explain this to me in more detail.Many thanks in advance.

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Buyer return case closed because the seller opened a new case? | Members help members | eBay Germany