Buyer not responding after receiving item and an already closed eBay case (no delivery) | Members help members

sch-5693861 · 2026-01-08T13:32:05.105000Z

I bought a sword from a seller. (4/12.) The sword arrived several weeks late (1/7., delivery according to eBay 12/16.-12/24.). Until the day before delivery (already several days after the case had been resolved via eBay), I had only received the first sign that my package was even on its way. Before that, the tracking numbers could not be tracked or said "Sorry, your tracking attempt was not successful. Please check your tracking number." (DHL Freight) and after that a German DPD tracking page appeared, which only said that the label had been created (it was only created on 12/18, after I asked where my package or a proper tracking update was; however, I was only given the tracking number on 12/31, after the eBay case was opened) It has now arrived. (1/7.) I then contacted the seller that the item arrived today and that I would like to return the item, as eBay specifies. No response. How should I proceed?The seller wrote to me that he used a "custom service" so that I would not have to pay customs. I think the seller did not ship the item from Spain, because then I would not have had to pay customs.. The package came from a German import and export company. But that's rather beside the point. Personally, I thought that nothing would ever arrive..

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Buyer not responding after receiving item and an already closed eBay case (no delivery) | Members help members | eBay Germany