Buyer returns item incomplete… | Members help members

specials_bricks_and_minifigs · 2025-09-04T08:11:31.328000Z

Hello,I sold an electric toothbrush. On the same day after receipt, I got a refund request because the item was supposedly defective.I accepted the request and the item came back a few days later.After checking it directly in the presence of witnesses, it was clear that the toothbrush is not defective and it also came back incomplete, the toothbrush head included is missing.I can't do anything, make a complaint, contact eBay or anything similar, I can only refund the full amount, which I don't really see why I should, since I'm missing that one part AND the item is supposed to be refunded based on false claims..I wrote to the buyer and he replied in the chat that he knows the item did not go back completely.He offered to send me a new brush head afterward, which really doesn't make much sense in relation to the effort involved…I can't send a partial refund as compensation for the brush head, what can I do there, you're completely helpless…Best regards!

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Buyer returns item incomplete… | Members help members | eBay Germany