Buyer does not close the request after the item arrives | Members help members

get_your_game · 2026-06-06T14:09:02.485000Z

Hello, I sold an item on May 28 and shipped it as a large letter with basic tracking. The buyer got in touch a few days later and claimed it hadn’t arrived and opened a case. I told him to wait a few more days. The buyer then messaged me today to say that it has arrived and everything is fine. Nevertheless, the case is still open and eBay wants me to respond by June 8 (the day after tomorrow) and take care of it. What can I do now, the item has already arrived? Best regards

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Buyer does not close the request after the item arrives | Members help members | eBay Germany