Buyer won't close the case, even though it's been resolved | Members help members

mel-cc · 2026-02-09T14:17:36.340000Z

A buyer opened a case because the item did not arrive fast enough and he wanted to know when it would arrive. I then wrote to him when I had shipped the item. One day later, he wrote to me saying that the item had arrived.He has not yet followed my request to close the case so that eBay does not continue to withhold my money (my deadline expires tomorrow). I have already asked twice.What can I do?

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Buyer won't close the case, even though it's been resolved | Members help members | eBay Germany