After the item was sent back to me by the buyer because of an alleged defect,after checking it myself, it turned out that it was a user error on the buyer’s part, which he had firmly denied in his communication with me.Now I’m also supposed to pay the return shipping costs.What do you think about that?

Hey @cuore-ciclismo unfortunately that’s how it is: If a buyer reports an item that differs from the item description, the seller also bears the cost of return shipping.And eBay can’t know whether you’re in the right or the buyer made a user error.Refund it and then put the buyer on your blocked bidders list https://www.ebay.de/bmgt/BuyerBlock?

Buyer returns item claiming it is defective | Members help members

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Buyer returns item claiming it is defective | Members help members | eBay Germany