Buyer unreasonable, refuses to accept the order | Members help members

internethandel_fuhr · 2025-12-04T12:20:58.324000Z

Hello,unfortunately I’m dealing with a buyer, and I’ve never experienced anything like this in over 20 years on eBay. This buyer purchased an item from me. In the item description, because there are 9 different variants, it says the following: "Due to numerous incorrect orders, we decided to send you a message after the purchase.You will then be asked to send us a picture of the connector on the underside of the vehicle.This saves both you and us unnecessary returns and postage costs.If we do not receive a reply within 48 hours after sending the message, we will cancel the purchase." After I contacted the buyer for the first time, there was no response. Then I reminded him again after 2 days.The following reply came then: "We have a legally binding purchase contract. I have neither the time nor the inclination to send you any pictures, and I find your behavior absolutely outrageous. Just deliver the ordered and paid-for goods, ideally within the stated delivery time - which will surely already be difficult enough due to your delaying tactics." I then tried once more to explain to him why I do this. The reply was: "I don't have time for pointless communication - but I will take the time for appropriate feedback. "Just so we're clear: I insist on delivery - otherwise I wouldn't have placed the order." I then told him that I would now send the item to him at his own risk. I did that too. On the same day, the buyer also left a negative Google review about my company. 3 days later he contacted me saying that the item had arrived to him completely destroyed and that he now wanted the purchase amount back. Here I am firmly convinced that he ordered the wrong connector and didn't want to admit it, and therefore destroyed the connector. I have never had this connector delivered defective, especially since it was packaged very well. I then told him that I would send the item to him again, as I am allowed to make 2 attempts at remedying the issue. He didn’t say anything against that, but he did want to send the defective connector back to me unpaid so that I could dispose of it. Now I sent him the item again yesterday and he has now refused to accept it and the item is being returned at my expense. For me, such arrogant buyers are the absolute worst. Now he will probably leave another negative review on eBay, even though I did everything right, but he seems to live in another world and thinks he is right about everything and can get away with it. How would you handle this now? Bill the buyer for the postage costs for the new shipment + the return shipping costs via DHL?

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Buyer unreasonable, refuses to accept the order | Members help members | eBay Germany