Buyer demands a replacement, I only offer a return | Members help members

donaubricks · 2026-05-15T16:45:56.126000Z

Hello A buyer is demanding a replacement from me because the packaging is not in collector condition. But I don’t want to send him one, I just see more problems there. Collector condition, packaging, etc. He said he is entitled to it because the item would still have to be obtained from the manufacturer for me, and so on.Do I have to comply with that? I’m offering him a return and even that, if everything fits, I’ll reimburse the return shipping, although I noted in my listings that the buyer pays return shipping.

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Buyer demands a replacement, I only offer a return | Members help members | eBay Germany