Buyer wants a refund for an allegedly defective item. | Members help members

birkan-1 · 2026-06-01T07:32:14.384000Z

Hello,A few days ago, as a private seller, I sold a graphics card as new to another country. This morning I woke up to a message saying that I should refund it.However, I refuse to do that.I have no evidence at all that I am the guilty party and that:a) it is not fraud, orb) he didn't even damage the card himself.The eBay support told me that I should simply ignore the refund until the deadline and then I can reject it. But in the message from this morning it says, "If you cannot resolve this request by 5 Jun, you may need to issue a refund without the item being returned to you"Now I don't know who to believe either.What can I do? And why do I even have to accept a return as a private seller?I have proof that the card was sealed when it was shipped.Above all, I can already see that if I accept it, I will either get some wrong item or something that the buyer damaged himself.And even if not, I take a loss in value because the item was openedBest regardsBirkan

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Buyer wants a refund for an allegedly defective item. | Members help members | eBay Germany