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Buyer does not pay
Summary: francesca-lambardini raises a concern about non-paying buyers on eBay and wonders if the platform used to assist in such cases. perfect-sally explains that eBay sends payment reminders, but does not intervene directly, and suggests canceling the sale after a few days if the buyer does not pay. bootyooty and petersmodellbahnstuebchen advise against leaving negative evaluations, noting they might be removed, and recommend blocking persistently non-paying buyers. They emphasize the importance of protecting one's seller account by managing problematic buyers carefully.
Hello,
what happens if buyers don't pay? In the past, ebay stepped in.
Now apparently not anymore?
francesca-lambardini
OP2 weeks agoHello Peter, thanks a lot. Would ebay actually delete such a review?
As a seller, I should be allowed to document such lousy behavior for others too, shouldn't I?
Best regards from Marburg
petersmodellbahnstuebchen
Mentor2 weeks agoHi @francesca-lambardini
eBay considers making a buyer’s bad behavior public to be “putting them on the pillory” and just doesn’t like that.
And trust me, an order cancellation because of non-payment hits a buyer much harder. If they do that more often, as already written, they’re blocked by many eBayers and, if they keep behaving like that, they’ll soon be history on eBay.
Best wishes from the Baltic Sea
Peter
perfect-sally
Mentor2 weeks agoAs soon as the "buyer" gets in touch on eBay, this review will be deleted. It is not allowed to give a positive review with negative text.
francesca-lambardini
OP2 weeks agoThanks for the detailed answer. Unfortunately, I can't give a negative rating. Is there a good, meaningful rating for this behavior?
petersmodellbahnstuebchen
Mentor2 weeks agoHi @francesca-lambardini
I’d be very cautious with a meaningful rating for a non-payment. That could be deleted very quickly.
As already written, cancel the purchase due to non-payment and put the buyer on your block list. If the buyer behaves like this with other eBayers too, after a short time they may no longer be able to buy from many others.
Best wishes from the Baltic Sea
Peter
francesca-lambardini
OP3 weeks agoMany thanks for the messages. I seem to remember that a long time ago, the buyer on eBay received a request for payment.
perfect-sally
Mentor3 weeks agoThe buyer keeps getting messages from eBay with payment demands, but that doesn't get eBay involved.
And sometimes these messages are so annoying that buyers may just dig in their heels.
If you keep getting payment reminders shortly after a purchase or an auction, that can really start to get on your nerves.
bootyooty
Mentor3 weeks agoHello @francesca-lambardini ebay didn't get involved before either, the purchase contract is between buyer and seller.
https://www.ebay.de/help/selling/getting-paid/probleme-mit-kufern-wegen-nicht-bezahlter-artikel-klren?id=4137#work
perfect-sally
Mentor3 weeks agoI wouldn't know that ebay had stepped in before. That would be completely new to me.
Cancel the purchase after at least 4 days due to non-payment, and the non-payer gets a note on their account.