Buyer does not pay

Question

Good morning what can I do, the buyer is not paying, I sent the invoice 2 times! Doesn't respond to any message, wants to cancel the purchase and relist it!

bootyooty · Accepted Answer

Hey @lemontree610 after sending a new payment reminder, the buyer has another 4x24 hours to pay.

Only after this period has expired can you cancel the purchase with the option "Buyer has not paid" so that they receive a note for non-payment.

bootyooty · Answer

Basically, with non-payers you can always proceed like this after a purchase @lemontree610

4 days after purchase (4x24 hours), report an unpaid item so the buyer gets a record. (If payment reminders are sent during the 4 days, the payment period is extended again)

https://www.ebay.de/help/selling/getting-paid/probleme-mit-kufern-wegen-nicht-bezahlter-artikel-klren?id=4137

Block the buyer from making further purchases from you.

https://www.ebay.de/bmgt/BuyerBlock?

Then you can adjust settings in the eBay account so that bidders with xx warnings for non-payment are blocked from the outset from bidding with you.

https://www.ebay.de/bmgt/buyerrequirements

Under this option you can track which bidders didn’t succeed with their bids

https://www.ebay.de/bmgt/blockedbuyeractivities

perfect-sally · Answer

You can cancel the purchase after 4 days due to non-payment, but with each sending of the invoice, the period starts again. Now you have to wait until at least 4 days have passed since the last sending before you can cancel.