Buyer does not return item despite refund – Please help | Members help members

kollletta · 2025-10-10T20:27:49.197000Z

Hello everyone,I urgently need help with my case (SR# 1-498362476095).The buyer received an automatic refund on 25/09, but never returned the item.According to eBay policy §357 BGB (return period 10 days), this period has long expired.Despite multiple contacts from the buyer and with eBay Plus and social media support, I only get standard responses. They don't offer a solution and only confuse the situation even more.I ask that this case be forwarded to Trust & Safety and that the refund to me be reviewed.This is a high-value luxury item (Valentino bag) that has been with the buyer for over 4 weeks. and there is now legitimate concern that it is being used or stored improperly, which can lead to damage.Has anyone had similar experiences or know how to enforce an escalation at eBay Germany?Thank you in advance 🙏Zanna

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Buyer does not return item despite refund – Please help | Members help members | eBay Germany