Buyer makes false claims | Members help members

blubberwasser25 · 2026-01-10T09:11:50.303000Z

I sold 13 individual clasps for stud earrings made of 333 gold, all with a 333 hallmark. The buyer claims that one of them was not stamped 333 and sent us a photo as proof. It was immediately clear to me that this is a lie, because we had checked all of them beforehand with a magnifying glass for existing hallmarks. All the pieces are genuine. The photo proves nothing, because she could have swapped the stud herself. But we didn’t want any trouble, because it was only about 0.15 grams. So we offered her that we would transfer 5 euros back to her to keep the peace. She is supposed to confirm that she agrees to this, then we’ll transfer it. That confirmation never came, she didn’t get back to us anymore. So we thought that maybe she had a guilty conscience after all and was satisfied with the purchase. She never contacted us again, but after a week she left us a neutral review, accused us of making false claims, and said that SEVERAL PIECES were not hallmarked. At first, supposedly only one. She lies, she cheats, and she leaves unfair reviews. Do we have to put up with this? Unfortunately, we can’t prove anything. We suspect that she may have done this to others too, because she set her reviews to "private". Probably you can read there what others think of her.a0

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Buyer makes false claims | Members help members | eBay Germany