Buyer protection item allegedly defective | Members help members

shorty2000blau · 2025-12-01T01:17:16.445000Z

I don't know how I'm supposed to behave properly!?A garden shredder that had been used 2 times was bought, purchased in 2017, visually as good as newNew price: €280,- sold in 11-2025 for €85,- via price suggestion, sold for pickup. Then the buyer wanted it sent instead, €30 shipping agreed, device packed properly and sent with DHL.Suddenly the buyer gets in touch and says the motor in the device is defective and he would open the device and on Saturday his electrician would come. He now says the motor is defective, but it was working for me. Now he wants eBay buyer protection and a full refund, and to scrap the device, even though he has taken it apart. Now it's no longer possible to tell what they fiddled with. Maybe they only needed one part from the device to repair their own. Does he still have buyer protection after opening it and do I have to pay everything, purchase price €85,- and 2 x postage, a total of €145,-. I'm feeling totally f**ked over now and let down by eBay. What do you think? Who do I have to contact at eBay? Many thanks. https://www.ebay.de/itm/127496307049

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Buyer protection item allegedly defective | Members help members | eBay Germany