Buyer Protection Abuse

Question

Hello dear eBay team,I have a problem with return requests and don't know how to handle it. I sold 2 used fragrances to one person, and immediately received a positive review: "Item as described." In the meantime, the buyer resold one of the fragrances through eBay, then received a complaint and now wants to return the product to me as well. I can't refuse the return because she gives the reason "not as described." Now she wants to return the second fragrance too, after assuring me that it is "w...

oskar_der_wikinger · Accepted Answer

Hey @schliii  you’ve got a completely different problem, why do you think you can’t select the condition "Used" for your perfumes? Quite simply, it’s prohibited to offer these items as used. https://www.ebay.de/help/policies/prohibited-restricted-items/used-cosmetics-policy?id=4290  Refund the amount with the request for disposal and waive the return.