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Buyer protection and help? Nowhere to be seen
Summary: hewe2856 reports that they did not receive an item and opened a case with eBay to claim buyer protection. Despite being promised a response within 48 hours, they still haven’t heard back after 120 hours. Requests in the help center are running into technical problems, and contacting customer service through an employee seems difficult. hewe2856 is asking for a phone number for direct contact.
I did not receive an item, opened a case with Ebay and asked for buyer protection processing. I also received the usual response that I should get an answer within 48 hours. That was 120 hours ago now, and in the help center my inquiries with AI support about the status and the option to speak to a staff member keep failing. This is also how they can deflect from the promise of "buyer protection" and get out of the promised liability. Does anyone have a phone number to contact a staff member?
hewe2856
OP3 weeks agoPS: Does anyone have a phone number to contact a staff member?
perfect-sally
Mentor3 weeks agoThe number may not be posted here. Please check the legal notice.