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Can a buyer insist on getting a partial refund if I have offered a full refund upon return of the item?
Item no. 168719240465
6 comments
inge6677
OP2 weeks agoThanks for your help!
In the meantime, I called Ebay and they also advised me not to respond at all. If the buyer opens a case, Ebay will take care of it.
The buyer wants to blackmail me; first he wanted €10 and if I don’t pay, he’ll demand 15% from Ebay,,,,,,,, for an item that is clearly marked as first choice and supposedly has glaze damage.
inge6677
OP2 weeks agoSo far he hasn't requested a return, he only wants a partial refund; first he writes 10€, but if he reports it to eBay he wants 15% (approx. 30€). I offered him a full refund upon return
bootyooty
Mentor2 weeks agoAha, so it’s being handled, @inge6677 what exactly is wrong with the article or damaged?
perfect-sally
Mentor2 weeks agoThat borders on coercion for me, and I would by no means agree to it.
There is also no entitlement to a partial refund here. The seller CAN offer a partial refund, and if the buyer accepts it, the case / return is closed.
And if you issue a refund without opening a case, the buyer can still file a complaint afterward.
petersmodellbahnstuebchen
Mentor2 weeks agoHi @inge6677
as you were already told. The buyer should open a case, either a complaint or a cancellation. And then you respond in accordance with eBay rules.
Best wishes from the Baltic Sea
Peter
bootyooty
Mentor2 weeks agoHow customer service at ebay decides once a case has been opened @inge6677 is hard to say in advance; you offered to take it back and reimburse the buyer for the original shipping costs, item costs, and return shipping costs? The last ones are important; you have to provide the buyer with a free return label if they reported an item that differs from the item description.