Can a seller unilaterally cancel the purchase? | Members help members

wodux · 2026-04-10T14:14:23.448000Z

Hello everyone, today I had something happen on eBay that I can't really make sense of.So I'm asking for your opinion.So, I won a gold necklace for €580 plus €7 shipping, and paid immediately. I was the only bidder.The necklace was also shipped right away. My delivery address is a DHL shop. The address has been stored on eBay for years. It has always worked. The next day the tracking status says: Unfortunately, delivery of the shipment is not possible because it does not meet our shipping conditions. The shipment will be returned to the sender. Then I called DHL and they found on their end that the seller had written my address incorrectly.I then told the seller this, whereupon he let me know that he was withdrawing from the sale because he had no other delivery address on file. I suggested that he send me a photo of the address label, and I would then see where the mistake was. And I also gave him my other delivery address, the one for a Hermes shop.Instead of a response to my suggestions, I received a message from eBay saying that the seller had cancelled the transaction and that I would get my money back.I do not agree with that.I think that there is a legally valid purchase contract here that cannot be terminated unilaterally. Lately, I have often experienced on eBay that my bids were simply deleted because sellers withdrew their listings.But I find it questionable to unilaterally end a completed purchase contract solely on the seller's claim that he did not have a delivery address. Or am I missing something?Thank you very much for reading and (hopefully) for your opinions on this.Best regards and have a nice weekendUrsula

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Can a seller unilaterally cancel the purchase? | Members help members | eBay Germany