Can I defend myself against lies in a review left about me? | Members help members

spreewald2010 · 2026-04-30T13:04:23.110000Z

I sold an item on Sunday and shipped it on Monday after payment was received. The buyer has verifiably received it (tracking number) on Wednesday. On Thursday, she gives me neutral feedback, in which she claims that I had canceled the auction. That is untrue and completely made up. She does not reply to my email and does not explain to me what her problem is. Do I have to put up with this? I couldn't find anything on Ebay to get help. It bothers me endlessly that, as a seller, I am exposed to such ill-tempered people.

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Can I defend myself against lies in a review left about me? | Members help members | eBay Germany