Catastrophic customer service on the phone | Members help members

goodscheine24 · 2025-12-19T12:27:14.349000Z

Hello everyone,I’m reaching out here because I’m unfortunately not getting anywhere with regular customer service and am hoping for support from a moderator or an eBay employee.My business seller account was restricted on 14/12, and I was asked to submit the following proof:– ID document– supplier invoices– delivery confirmations– bank statementI uploaded all the required documents completely, on time, and in the correct form.Nevertheless, I received a response yesterday claiming that I had only submitted delivery confirmations for customers and that the other documents were missing. This statement is demonstrably not correct, as all documents were submitted in full.Unfortunately, I’m not getting anywhere with customer service by phone or in writing.– For days, I have been told nothing but to wait– The actual issue is not being addressed– The phone support often does not understand me well enough linguistically, which makes a factual clarification even more difficultThe email correspondence is also very hard to follow, as the replies are often standardized and linguistically incorrect.What is especially problematic is that there apparently is no real business customer or business seller support that business sellers with high sales can turn to in critical situations.In the past, eBay customer service was much easier for sellers to reach, and communication at native German level was possible, which is extremely important in complex, business-critical cases like this one.Account facts:– business seller– six-figure monthly sales– daily eBay fees of €500–1,000– ongoing payment obligations to suppliersThe current restriction is causing massive economic damage and jeopardizing my ongoing business operations, even though all requested proof is available in full.

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Catastrophic customer service on the phone | Members help members | eBay Germany