Hello everyonea while ago I ordered an item on Ebay with a Klarna invoice. I refused delivery, so the goods were sent back to the seller (this can also be seen from the DHL tracking number). The Klarna invoice was not canceled by the seller, which is why I opened a dispute with Klarna. Klarna then said that Ebay was responsible and vice versa. I then paid the Klarna invoice and closed the dispute. I thought I would then get my money back. Unfortunately not. The seller told me that the money is b...

@manher8146 wrote:Hello,yesterday a refund of €22.51 arrived. But it should be €28.35 minus the return shipping? To my question "why" to the seller, I got the answer that it was specified by eBay?RegardsManuelaHello, Depending on which shipping provider it was, a commercial seller pays more for an unwanted return in the case of "refused acceptance" than if they had handled the return themselves.The seller may deduct outbound and return shipping.

Purchase via Klarna - Refusal of acceptance | Members help members

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Purchase via Klarna - Refusal of acceptance | Members help members | eBay Germany