Purchase: refund initiated, case closed, item has now arrived after all

Question

Hello dear community, I bought an item, it didn’t arrive, reported the item as not received, got a full refund and two days later the envelope arrived after all. Now I’d like to transfer the amount back to the seller. Since the case was closed in my favor and I have no way to reopen the case, I’d like to ask here how I can proceed so that the seller gets her money. Maybe someone also has an email address I can contact? Thanks for your replies and regards 🙂

perfect-sally · Accepted Answer

Closed cases cannot be reopened. You can probably still contact the seller about the item or her account and arrange payment. However, payment via eBay is no longer possible; you’ll have to handle that outside of it.