Buy incomplete Lego set | Members help members

citrus.fruit · 2026-06-06T10:37:28.853000Z

I bought a Lego set at auction at the end of May. When it arrived, it was incomplete. In addition, neither the packaging nor the instructions matched the description of the item I had won at auction. The seller tried to dismiss this by saying, regarding the bricks, "there were additional parts missing". As for the instructions and packaging, he said "well, it has been used" (the description stated 1x assembled, but the instructions are torn in several places).I had gone to the trouble of counting all the bricks according to the instructions. So a huge effort for me!I asked the seller to find a solution. Either to issue a partial refund or to send me the missing parts. I also informed him via eBay that I would involve eBay. He then said I could just send the set back. But since I have already invested hours, that is not an option for me. I cannot start a claim because he told me that otherwise he would initiate a chargeback.As it stands now, he wants to send me some of the missing parts.How should I proceed from here?

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