Purchase processing - accidentally clicked received payment | Members help members

jiver_de · 2026-01-05T12:39:56.379000Z

- I wanted to send the buyer an invoice, but there was no option for that in the drop-down menu- accidentally marked "Payment received" (which makes no sense, because the buyer always pays eBay and not me as the seller)- now I’m supposed to ship, but I can’t see an address (which I otherwise only see after the eBay notification "Buyer has paid")- the buyer says they paid including postage. but I haven’t received any notification from eBay that the buyer has paid- an invoice can be retrieved, but WITHOUT postage I need to undo "Payment received", but I don’t know howeBay has to confirm to me that the buyer paid including postageeBay should then give me the address (which I would of course also get from the buyer, but without the certainty that payment was made)Unfortunately I can only use the chatbot, which doesn’t understand my problem. I can’t see how to get phone contact with an eBay employee, so I’m asking the community. Thanks for your help !

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Purchase processing - accidentally clicked received payment | Members help members | eBay Germany