Purchase price refunded, but then received the item after all | Members help members

thominz_0 · 2026-05-21T13:30:54.613000Z

A customer complained about not having received the goods. The shipment was sent as a parcel, so without tracking. After the purchase price was refunded, she suddenly reported that she had in fact received the goods. I suggested paying the outstanding purchase price via PayPal. She did not want that and instead offered to buy another similar item, and I was supposed to increase its purchase price by the amount still owed. That is what happened. - Now the customer is complaining again that she did not receive the goods and is presumably wanting another refund. Is this a new scam?

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Purchase price refunded, but then received the item after all | Members help members | eBay Germany