Locked
Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.
No return label received
Why don't I get a return label as an ebay Plus customer when I cancel?
7 comments
Locked
Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.
Why don't I get a return label as an ebay Plus customer when I cancel?
woncha
OP2 weeks ago...
can't find the seller's return policy😤
petersmodellbahnstuebchen
Mentor2 weeks agoThen, as already requested, please name the article number, not the order number.
With the order number, only Ebay staff can look anything up.
perfect-sally
Mentor2 weeks agoIf it’s a commercial seller, they should have a cancellation policy where you can read about that.
petersmodellbahnstuebchen
Mentor2 weeks agoYou can find this here in every offer:
Shipping, Returns & Payment
Pickup:
Free pickup more than 100 km from 23743. Show map
Shipping:
Free German Post letter. More details for shipping
Location: Braunschweig, Germany
Delivery:
Delivery between Thu, Aug 27 and Mon, Aug 31 to 23743 if payment is received today
Returns:
No returns. Information on the right of withdrawal- Information on returns
selina_b@ebay
Hello @woncha ,
Thank you very much for your post.
You have submitted a cancellation of the purchase agreement here in accordance with the EU right of withdrawal. This cancellation is being handled as a return in accordance with the seller's return policy and EU law.
This is also stated in the email you received from us.
@meinehexe11 Thanks for tagging 🤗
Best regards
Selina
meinehexe11
Mentor2 weeks agoHi, hi.
not all items have a free return label with Ebay Plus. Best if you give us the item number. Then @selina_b@ebay will be happy to take a look at it.
woncha
OP2 weeks ago25-15021-97161