No agreement possible with my buyer | Members help members

sillin_165 · 2026-01-30T06:03:25.619000Z

Good morning.I recently sold a Swarovski Porsche 356 on eBay.It sold for 350 euros, plus 50 euros shipping and 26 euros sales tax.After fees and advertising, I made a net profit of 305 euros.The item was in perfect condition when it left my house, as can also be seen in the photos and the video in the item description.It has now arrived in the USA with a wheel fallen off.The buyer wants to keep the item, but is demanding 50% of their costs, amounting to 530 USD, back.I offered 100 euros, since as is well known the item can be repaired by Swarovski and to cover any possible costs.She insists on her refund and now wants to have this clarified by eBay, as for her the item does not match the description.How should I behave?

Discussions

No agreement possible with my buyer | Members help members | eBay Germany