Locked
Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.
No email notification when an item has been sold
Summary: talkenberger reports problems receiving email notifications from eBay, especially when items are sold. They have checked and reset all notification settings, but without success. Another participant, perfect-sally, suggests using eBay’s legal notice page to find contact options and mentions that an eBay employee might be able to provide insight into known issues. It is acknowledged that eBay’s AI contact was not helpful.
Hello everyone
Unfortunately, I haven’t found a way to contact eBay directly yet, and the contact with the AI is useless.
I hope someone here can help me.
I’m not receiving some emails from eBay ... e.g. when an item has been sold, or when I reply to a message (the checkbox for copy to me is, logically, checked).
However, I do get emails when a seller lists new items that I have saved in a search.
In the settings in my account, I have all types of notifications checked.
I’ve also already removed them and set them again.
It’s not good when an item gets sold and you don’t notice. Or only via the eBay app on your phone a day later :-(
The emails also don’t end up in SPAM or my mail gateway; they simply don’t arrive there at all.
Thank you in advance
Klaus
perfect-sally
Mentor2 weeks agoUnfortunately, I haven't yet found a way to contact eBay directly, and the contact with the AI is useless.
Ebay has a legal notice like all other companies too. You can find contact options there. And yes, I completely agree with you about the AI.
Have you set your notification settings correctly?
An ebay employee can check whether there may possibly be a problem with it, like with many other things.
@nina@ebay could you take a look? Thanks
talkenberger
OP2 weeks agotalkenberger
OP2 weeks agoI marked everything, so it should fit ;-)
What do you mean by "You can check with an eBay MA whether there might possibly be a problem with it like with many other things."
perfect-sally
Mentor2 weeks agoAn ebay employee can check whether there are known issues with it or whether it's just happening to you.
talkenberger
OP2 weeks agoFound the error ... I went through our mail gateway completely ... The emails arrive there and are also delivered to our mail server ... On the mail server there is a ClamAV (virus scanner) which got damaged a bit during the last update ... reinstalled ... configured and restarted ... now the emails are coming through ;-)
So it was a home-made problem after all ... But thanks for your support ;-)