No invoice received. Ebay isn't helping me

Question

I bought an iPad last year. Unfortunately, there is a warranty problem. But to claim the warranty, I need an invoice. I have already phoned eBay twice. Both times I was promised that the seller would get in touch with the invoice. But nothing has happened. Today I tried again, but the chatbot keeps stopping with a technical problem. This has now dragged on for over 1.5 months and the warranty expires in March. Being an eBay Plus member probably doesn't help either, does it?

perfect-sally · Accepted Answer

Only commercial sellers are responsible for invoices, and eBay can't do more than write to the sellers. If they don't want to, there's nothing you can do about it.If you bought with this account, you don't even have a claim to a proper invoice.And it's also a widespread misconception that you inevitably need an invoice to make use of any warranty.What you need is proof of purchase, and you automatically get that with the purchase details.And all of this really has nothing to do with eBay Plus. e...