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No invoice from the seller Saturn
Summary: arche-noah_de reports a problem with receiving invoice emails from Saturn, where the invoice attachment is missing even though several emails were sent. A similar problem occurred with a purchase at MediaMarkt, but it could be resolved after a few attempts. perfect-sally suspects that the problem could be related to email filters and recommends contacting the sellers directly via the email address listed in the legal notice.
Hello, I bought two items at Saturn on 19/06. They have since been delivered too. What’s missing is the invoice. In the meantime, Saturn has sent me four (4) invoice emails, which are supposed to have an attachment with the invoice. But that is not the case.
I had exactly the same problem at the same time with a purchase from MediaMarkt. But after several unsuccessful attempts, they managed after four days to send an invoice email WITH the invoice.
Who or what is the problem?
Is the problem known?
Regards
Norbert
perfect-sally
Mentor1 month agoIf the sellers should use the anonymous email address from eBay, it may well be that the attachments are being / were filtered out.
But these are commercial sellers and they surely also listed an email address in their legal notice through which you can contact them and provide a correct email address. Then it should work with the attachments, shouldn't it.
arche-noah_de
OP1 month agoI naturally tried that too! So far unsuccessfully. Saturn keeps trying to send the invoices via eBay.
How does eBay get off filtering out attachments in emails from commercial sellers? badly programmed algorithms? hallucinating AI in use instead of NI (natural intelligence)? It also took MediaMarkt four days and several attempts before the invoices got through via eBay!