Didn't receive the goods, is my money gone? | Members help members

sgr4711 · 2025-12-13T08:02:29.538000Z

I bought an expensive piece of climbing gear in the USA on November 17 and paid for it immediately via PayPal. The shipping provider DHL eCommerce said "returned to customer PROHIBITED CONTENTS". But the seller said that he didn’t get anything back and that the package was lost in transit. I reported to eBay that I had not received the goods and would like my money back ( sg case). There I’m now being fobbed off with the claim that the return shipment must first be sent back to the seller, and only then would a decision be made about a refund. Now there is a new tracking number from GLS, and it says that the destination is my place of residence and not the seller (in the USA) as eBay says. Could that just be a display error? My questions on this topic have also not been answered by eBay so far. What have your experiences been? Was it maybe a stupid idea to buy something expensive in the USA (813.63 euros)? Grateful for help.case 5369725180 SR# 1-500774824583

Discussions

Didn't receive the goods, is my money gone? | Members help members | eBay Germany