Clarification of the incomplete payout | Members help members

iurie1958 · 2026-03-18T20:30:30.998000Z

Dear Sir or Madam,I hereby request clarification regarding the incomplete payout for the item I sold.It is clearly evident from the order that the buyer paid a total amount of €31.19 (€25.00 item price plus €6.19 shipping costs). Nevertheless, only an amount of €25.00 was credited to me.I would ask you to provide a comprehensible explanation as to why the shipping costs are not part of my payout, even though these were paid in full by the buyer.If this is an error, I expect an immediate correction and payment of the outstanding amount.Order details:Order number: 05-14376-01853Date of sale: 14.03.2026I kindly ask for a prompt response.Kind regards

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Clarification of the incomplete payout | Members help members | eBay Germany