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bera_tips · 2025-10-15T19:45:16.566000Z

Hello, I don’t know whether I’m just a one-off case and had bad luck with eBay Kleinmarchnow: My attempt to reach a real person there by phone was, despite all efforts, rebuffed by the phone robot; my subsequent eMail to the legal department there was (again) forwarded to the US online service, which did not want to contribute anything to clarification, as it only replied with preformulated eMails that missed the point, and a following letter from my lawyer by registered mail/return receipt to the management of Ebay Kleinmarchnow was completely ignored. That’s quite something, to put it politely. The whole eBay system is a complex construct, whose structure is worthy of all praise. Nevertheless, it is obvious that situations can arise that cannot be dealt with via online customer service because of the way it handles problems. It is presumably due to US influence on eBay Germany that the management there, or rather the legal department, does not see fit to reply to my lawyer with even a brief three-line note, at least out of courtesy. I would be interested to know whether I am a one-off case or whether this kind of dispute is eBay business policy, since other members have experienced similar things. Thank you very much!

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