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Unable to contact the seller
No contact possible with the seller, as they don't receive any messages, what should I do?
9 comments
perfect-sally
Mentor2 weeks agoSeller private or commercial?
Private sellers can apparently turn off messages.
Commercial sellers must have a legal notice where you can find further contact options.
frwe1959
OP2 weeks agoPrivate
frwe1959
OP2 weeks agoBut how am I supposed to get in touch with the seller if he doesn’t want that?
How am I supposed to solve problems then?
perfect-sally
Mentor2 weeks agoWe don't know what it's about now, and the question still hasn't been answered.
I'm just going to assume it's a private seller.
If the seller doesn't want to receive messages, then you just try getting eBay involved to sort it out.
You need to tell us a bit more if you want more targeted help.
frwe1959
OP2 weeks agoI want to withdraw a bid, but it only works through the seller since it expires soon
perfect-sally
Mentor2 weeks agoPurchases, price suggestions and bids are legally valid and binding!
If this has already happened to the seller several times, I wouldn't be surprised if he turned off his messages. And in auctions that are about to end, bids also can't be removed as far as I know.
With a private seller, you're happy about the item; with a commercial seller, you have a right of withdrawal that you can make use of.
frwe1959
OP2 weeks agoNormally I don’t take anything back either, but here I did have doubts about the seller’s credibility. But whatever now, then I’ll just have to hope that he is credible.
perfect-sally
Mentor2 weeks agoIf your gut feeling should be right, you still have buyer protection and can get back in touch here at any time.