Account verification

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Apparently my account hasn't been verified yet, even though I've already done it three times. I got a letter from Trustly saying that my account has been verified. What else now???

gotty-71

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Posted 3 weeks ago·Last reply 3 weeks ago

8 comments

samantha@ebay

Mentor3 weeks ago

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Hello @gotty-71

If you take a look at your payment page, there is no account linked there and you'll be prompted to enter the details.

Kind regards

Samantha

samantha@ebay

Mentor3 weeks ago

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Hello @gotty-71

So I don't have any verification here regarding the bank account and the last attempt was in June.

Please try it again. Is the letter from Trustly on behalf of eBay or possibly from Klarna?

Best regards

Samantha

gotty-71

OP3 weeks ago

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the letter is from Trustly Group AB Berlin and I've never had anything to do with Klarna, I verified my bank account on Ebay at their request and then this Trustly page clicked in and officially through the Ebay page.

samantha@ebay

Mentor3 weeks ago

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Hello @gotty-71

When I look at your payment page, you’ve only added a PayPal address but no bank account.

Please add a bank account so that a payout can be made.

Thanks for the tag @perfect-sally and @meinehexe11

Best regards

Samantha

gotty-71

OP3 weeks ago

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I verified my bank details three times,. Who or what is Trustly anyway, they got involved in the verification and sent me a letter by post to see if my address is correct???