Locked
Antworten können hier nur von erfahrenen Mentor*innen sowie der Person verfasst werden, die die Frage gestellt hat.
Account still restricted – offers blocked
Summary: einfachkaufen24 reports restrictions on their eBay account that led to blocked listings, even though they completed all the required steps. They are disappointed, as their eBay business is their only source of income, and are looking for advice. perfect-sally asks that no duplicate threads be opened and points out that an eBay staff member may get in touch. melina@ebay recommends contacting customer service, but explains that the Community is not the right place to handle such issues. einfachkaufen24 expresses frustration with the inadequate support and asks for a direct way to contact a specialist department.
Hello everyone,
my eBay account is unfortunately still restricted, even though I have completed all the required measures and provided the relevant details.
Nevertheless, my listings are still blocked and are no longer available for sale because of the restriction. I find this very disappointing, as my eBay business is currently my only source of income and is causing me significant financial problems.
I have already checked and done everything that eBay required, but honestly I no longer know what else I should do for the restriction to be lifted.
Has anyone had similar experiences or can tell me how I should best proceed here? Is there a way to have the case reviewed directly by eBay?
Thank you very much for your help!
melina@ebay
Mentor3 weeks agoHello @einfachkaufen24
Thanks for the feedback. In this case, we ask you to contact only the phone customer service. Also happy to do so by email. This is an issue that we cannot handle publicly via the community. I wish you a quick resolution.
@perfect-sally Thanks for the support.
Best regards
Melina
einfachkaufen24
OP3 weeks agoHello Melina,
thanks for the feedback. I’ve contacted customer service at least five times by now and explained my problem in detail each time. I’ve also completed all the necessary steps in full, but the restriction still remains and my offers are still blocked.
Unfortunately, phone support isn’t helping me and keeps referring me to the same general steps. So my specific question is:
Which email address can I contact to have my case reviewed directly by the relevant specialist department with the necessary expertise?
I’d rather not call phone support again if my issue has already been described there several times without success.
Thank you!
einfachkaufen24
OP3 weeks agoCould you please give me some feedback, because the problem still couldn't be solved?
@melina@ebay
melina@ebay
Mentor2 weeks agoHello @einfachkaufen24
Via this link you can also reach our customer service by email.
Best regards
Melina
perfect-sally
Mentor3 weeks agoFirst of all: please don't open multiple threads on the same topic, it only creates chaos! Thanks.
If you already posted the problem before, you've probably received answers about it.
An ebay employee will take a look at it and get back to you here.
@melina@ebay could you please check? Thanks
einfachkaufen24
OP3 weeks agoUnfortunately, the problem still couldn’t be solved; my follow-up question unfortunately went unanswered, so I asked you the question again.
Best regards