Account was suspended - according to customer service because of multiple accounts that I don't own | Members help members

3ll3n30 · 2026-02-26T21:31:22.514000Z

Good evening, I have been a loyal Ebay customer for over 5 years. I now have the problem that my account has been blocked for selling and my payout has been withheld.The problem here is that my account seems to have been blocked by mistake because it is apparently assumed that the other accounts that Ebay says are mine belong to my twin sister, who has been blocked on Ebay for a long time.I have tried to explain this several times so that it can be checked and I can be unblocked, but I keep getting brushed off and they say there is nothing they can do.I don't understand why my account was blocked when it is my sister who created these other accounts.She has the same last name, address and date of birth as me. I don't know who else I can contact and who can help me with this. Maybe Kind regardsElla

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Account was suspended - according to customer service because of multiple accounts that I don't own | Members help members | eBay Germany