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Account details cannot be updated - support doesn't understand anything
Summary: gharousha reported difficulties updating account details on a platform, where a window prevented the change and, after several attempts to get in touch, received no help. perfect-sally asked for details, to which gharousha replied that it had gotten stuck when changing the sender address. bootyooty suggested technical solutions that did not work, which led gharousha to feel frustrated with the service. Finally, nina@ebay offered to review the case and initiate the refund if the information was provided. The discussion highlighted the communication problems and technical difficulties on the platform.
When I wanted to update my account details, a window popped up where I can only confirm the wrong data. Nothing else. No button to close it, no way to update anything, after turning it off and on again and logging out and back in, this window keeps popping up. After three phone calls, 4 hours of pointless AI chat, and around 8 emails, I keep getting the same stupid response: I should update the details. Has anyone had similar experiences? Does anyone know how to solve this problem?
nina@ebay
·2 weeks ago@gharousha Hey. 🙂 I was happy to take a look at this. You can’t initiate the refund for the case because the details you entered couldn’t be verified.
I’d be happy to close the case with a full refund to your buyer.
Which browser are you using? We’re not aware of the difficulties you mentioned regarding changing the details.
@perfect-sally & @bootyooty Thanks to both of you for the tag. 💖
Kind regards,
Nina
gharousha
OP2 weeks agoHello, I spoke to the buyer several times on the phone and have now asked her to request the refund. Nice that at least that worked. Selling on ebay is no longer possible for me, since the incorrect details can’t be edited after all. The problem is not known to you, but it does exist. I regret that ebay is not able to solve an IT problem. A big company should be able to manage that. It just needs to be forwarded to the appropriate place, don’t you think?
nina@ebay
·2 weeks ago@gharousha So that a possible issue on our end can be checked, I need a few more pieces of information from you. I had already asked you which browser you use.
Best regards,
Nina
gharousha
OP1 week agogoogle Chrome
bootyooty
Mentor1 week agoAnd have you ever tried a different browser as an alternative, like I suggested?
gharousha
OP1 week agoI'm not the IT genius. I need to look into how that works first.
perfect-sally
Mentor2 weeks agoWhich data would you like to update exactly?
gharousha
OP2 weeks agoSender address, location, account details. It got stuck on the sender address
bootyooty
Mentor2 weeks agoMaybe it's also the browser, @gharousha log out, clear the cache and delete the cookies, then log back in or alternatively try a different browser.
gharousha
OP2 weeks agoThanks, that didn’t work either. Ebay Customer Service is still responding with irrelevant gibberish and my customer isn’t getting her money back. Since when has ebay gotten so bad? If this problem should be resolved, I’m definitely not doing anything through ebay anymore.
bootyooty
Mentor2 weeks agoUm, you’re only writing now that this is about a refund? I had assumed it was “just” about updating bank details, not a reimbursement.
@nina@ebay
gharousha
OP2 weeks agoNo, up to that point it wasn't about a refund. I asked the customer on the phone today to request a refund, since the cancellation wasn't accepted. How is it possible that nobody on eBay can read? Everything has been explained a hundred times!!!! And all because the bank details can't be changed. Pathetic, that kind of thing
gharousha
OP2 weeks agoAnd, any ideas ?
perfect-sally
Mentor2 weeks agoI'll pass it on to an eBay employee, she'll get back to you here.
@nina@ebay could you take a look please? Thanks